Effective Date: 26 February 2026
Website Name: https://HairGlass.co.in
Brand: HG Hair Glass
At HG Hair Glass, we are committed to delivering your orders safely and on time. This Shipping Policy outlines how we process, ship, and deliver your orders across India.
By placing an order on our website (https://HairGlass.co.in), you agree to the terms described below.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding Sundays and public holidays).
After placing your order:
- You will receive an order confirmation email.
- Once shipped, you will receive a tracking ID via email or SMS.
Orders placed on weekends or holidays will be processed on the next working day.
In rare cases such as high order volume or stock verification, processing may take slightly longer. We will notify you if there is a significant delay.
2. Shipping Time & Delivery
Estimated delivery time:
- Metro Cities: 3–5 business days
- Non-Metro Areas: 4–7 business days
- Remote Locations: 5–10 business days
Delivery timelines may vary depending on:
- Courier partner serviceability
- Weather conditions
- Public holidays
- Unexpected logistical delays
HG Hair Glass is not responsible for delays caused by courier companies or events beyond our control.
3. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before payment.
We may offer:
- Free shipping on selected products
- Free shipping above a certain order value
- Promotional shipping discounts during special offers
Shipping charges are non-refundable once the order has been dispatched.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your shipment using the courier partner’s website.
If you do not receive tracking details within 3 business days, please contact our support team.
5. Incorrect Address & Delivery Issues
Customers are responsible for providing accurate shipping information.
HG Hair Glass will not be responsible for:
- Incorrect address provided at checkout
- Failed delivery attempts due to unavailability
- Delays due to wrong contact number
If a package is returned to us due to incorrect details, re-shipping charges may apply.
6. Damaged or Lost Shipments
If your package arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of the product and packaging
- Share your order ID
If a shipment is lost in transit, we will coordinate with the courier partner to resolve the issue. Replacement or refund will be provided after verification.
HG Hair Glass reserves the right to investigate claims before approving replacements.
7. Partial Shipments
In some cases, orders may be shipped separately due to stock availability. You will be informed if your order is divided into multiple shipments.
No additional shipping charges will apply for split shipments unless clearly mentioned.
8. Cash on Delivery (If Available)
If Cash on Delivery (COD) is offered:
- Additional handling charges may apply.
- Orders may be confirmed via phone before dispatch.
- Repeated COD order cancellations may result in account restrictions.
HG Hair Glass reserves the right to disable COD for certain locations or customers.
9. International Shipping
Currently, we ship only within India unless otherwise specified.
For bulk or international orders, customers can contact us directly for special arrangements.
10. Delays Due to Unforeseen Circumstances
Delivery may be delayed due to:
- Natural disasters
- Government restrictions
- Strikes
- Pandemic-related disruptions
- Courier service issues
In such cases, we appreciate your patience and understanding.
11. Contact Information
For shipping-related queries, please contact:
HG Hair Glass
🌐 Website: https://HairGlass.co.in
📧 Email: hairglass91@gmail.com
📞 Phone: +91 91350 37954
📍 Address: Rohini Sector 2, Delhi – 110085
India