Effective Date: 26 February 2026
Website Name: https://HairGlass.co.in
Brand: HG Hair Glass
At HG Hair Glass, we aim to provide high-quality professional hair care products. Due to the nature of cosmetic and professional-use products, we have outlined a clear and transparent Refund & Return Policy to ensure fairness for both customers and our business.
By placing an order on our website (https://HairGlass.co.in), you agree to the terms mentioned below.
1. Return Eligibility
We accept returns under the following conditions:
- The return request must be made within 7 days of delivery.
- The product must be unused, unopened, and in original packaging.
- The product must be in the same condition as received.
- Original invoice or proof of purchase must be provided.
Due to hygiene and safety reasons, we do not accept returns for:
- Opened or used products
- Products with damaged seals
- Items damaged due to misuse
- Products returned after the return period
HG Hair Glass reserves the right to inspect returned products before approving refunds.
2. Damaged or Incorrect Products
If you receive:
- A damaged product
- A leaking or broken item
- The wrong product
You must notify us within 48 hours of delivery.
To process your claim, please provide:
- Clear photos of the product
- Photos of outer packaging
- Order number
- Short explanation of the issue
Once verified, we will offer either:
- A replacement product
- A refund (if replacement is not available)
Claims made after 48 hours may not be accepted.
3. Non-Returnable Items
The following items are non-returnable:
- Opened cosmetic or hair treatment products
- Products used partially or fully
- Clearance or discounted items (unless defective)
- Products damaged due to improper storage
Professional-use treatments (Keratin, Botox, Nanoplastia systems) must be handled carefully. HG Hair Glass is not responsible for incorrect professional application.
4. Refund Process
Once we receive and inspect your returned product:
- You will be notified of approval or rejection.
- If approved, the refund will be processed within 7–10 business days.
- Refund will be credited to the original payment method.
Please note:
- Shipping charges are non-refundable.
- COD handling charges (if applicable) are non-refundable.
- Bank processing time may vary.
If you have not received your refund within the expected time, please contact your bank or payment provider first.
5. Exchange Policy
We offer exchanges only for:
- Damaged items
- Manufacturing defects
- Incorrect product shipped
We do not offer exchanges for:
- Change of mind
- Personal preference
- Wrong product selected by customer
Customers are advised to carefully read product descriptions before placing an order.
6. Cancellation Policy
Orders can be canceled only before they are shipped.
Once the order has been dispatched, cancellation will not be possible.
If canceled before shipping:
- Refund will be processed within 5–7 business days.
7. Return Shipping
If the return is approved:
- Customer may be required to ship the product back.
- Return shipping cost may be borne by the customer unless the error was from our side.
We recommend using a trackable shipping service. HG Hair Glass is not responsible for lost return shipments.
8. Important Safety Note
All HG Hair Glass products are cosmetic and professional-use items. Customers are advised to:
- Perform a patch test before use
- Follow instructions carefully
- Seek professional assistance for salon treatments
We are not responsible for allergic reactions or misuse of products.
9. Contact for Returns
For return or refund requests, contact us at:
HG Hair Glass
🌐 Website: https://HairGlass.co.in
📧 Email: hairglass91@gmail.com
📞 Phone: +91 91350 37954
📍 Address: Rohini Sector 2, Delhi – 110085
India